Results from the field.

Challenge

Speed-to-lead suffered after 6pm. Enquiries from comparison sites went cold overnight while advisers were on appointments.

Solution

CallForge agents called new leads instantly, qualified affordability and timeline, and booked adviser slots directly into calendars.

Results

• •Average first contact dropped from 14 hours to under 4 minutes.
• •Advisers spent 90% of time on qualified conversations instead of chasing voicemails.
• •Pipeline attributed to outbound grew 2.8× quarter over quarter.

Challenge

Front desk staff could not keep up with recall lists. Patients wanted evening callbacks but staffing stopped at 5pm.

Solution

Evening recall campaigns with recording disclosure, appointment booking, and EMIS export via webhook.

Results

• •Chair utilisation rose across under-booked hygienist sessions.
• •Patients rated call experience 4.6/5 in post-call SMS surveys.
• •Group rolled out to three additional practices within 60 days.

Challenge

Contract roles required 80+ screens per week. Recruiters spent evenings on repetitive availability and salary checks.

Solution

CallForge screened against a structured rubric, tagged outcomes in Bullhorn, and escalated warm candidates to humans same-day.

Results

• •Recruiters focused on relationship calls and client management.
• •Client complaint rate on irrelevant submittals fell sharply.
• •Team expanded capacity without adding SDR-style headcount.